If you are not pleased with your purchase, simply return it for a full refund. Please be aware that shipping and handling charges are not refundable unless we shipped an incorrect item. Items that show signs of wear, installation or use cannot be considered for refund.
Most merchandise can be returned within 90 days in unused, like-new, 100% saleable condition and in the original manufacturer's packaging. Live goods and items that use flammable liquids or gases must be returned to one of our stores. Please see the complete list of details and exceptions below.
All damage and shortage claims should be made within 30 days of delivery. If damaged upon arrival, you have the right to refuse the order. Our Fulfillment Center phone number is: 800-638-1551 to report damages and obtain a return authorization number.
Our Fulfillment Center email address is: firstname.lastname@example.org
A copy of the packing slip or the customer receipt must accompany all returns.
A refund will be issued to the original form of payment within 5-7 business days of receiving the returned item at our warehouse.